Description:
We are currently seeking a dedicated Technical Support Specialist to join our team and provide top-notch assistance to our users. As a Technical Support Specialist, you will be responsible for resolving technical issues, troubleshooting problems, and ensuring a seamless user experience. The ideal candidate is customer-focused, technically proficient, and has excellent communication skills.
Responsibilities:
- Provide technical assistance and support to users via email, chat, and phone.
- Troubleshoot and resolve software and hardware issues related to our web application.
- Diagnose and escalate complex technical problems to the appropriate teams for resolution.
- Document support tickets and maintain detailed records of customer interactions.
- Educate users on product features, functionality, and best practices.
- Collaborate with cross-functional teams to identify and address recurring technical issues.
- Stay updated on product updates, new features, and technical documentation.
- Contribute to the development of knowledge base articles and support documentation.
Requirements:
- Proven experience in technical support or a related field.
- Strong problem-solving skills and ability to think analytically.
- Excellent communication and interpersonal skills.
- Familiarity with help desk software and remote support tools.
- Basic understanding of software development and web technologies.
- Ability to multitask and prioritize tasks effectively.
- Empathy and patience when interacting with users.
Benefits:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- Collaborative and supportive work environment.
- Flexible work hours and remote work options.
- Company-sponsored training and development programs.
Salary Expectation:
From 1500 – 2000 EUR / month
If you are passionate about helping users and have a knack for solving technical problems, we invite you to apply for this rewarding opportunity to join our team as a Technical Support Specialist. Help us deliver exceptional support and ensure a seamless user experience for our customers.
